FAQ

Welcome to Azure Tropical! Below you’ll find answers to our most common questions. If you need further assistance, our customer care team is always happy to help 🌴

🛍️ Orders

Can I change or cancel my order after placing it?

We process orders quickly to ensure fast delivery. If you need to make a change or cancel your order, please contact us within 6 hours of placing it. Once an order has entered production or shipping, we’re unable to make changes.

Did my order go through successfully?

Once your order is placed, you’ll receive an order confirmation email. If you don’t see it, please check your spam or promotions folder.

📦 Shipping & Delivery

Where do you ship from?

We work with a mix of partners and international suppliers, so orders may ship from different locations depending on the product.

How long does shipping take?

Estimated delivery times:

  • Processing time: 3–7 business days

  • Shipping time: 15 - 30 business days

Some items may arrive sooner or later depending on location and supplier.

Will my order arrive in multiple packages?

Yes. If your order includes items from different suppliers, they may ship separately and arrive at different times.

🌍 International Shipping

Do you offer international shipping?

Yes, we ship internationally to select countries 🌴
However, due to supplier restrictions, shipping regulations, and carrier availability, we are unable to ship to all countries at this time.

Shipping availability will be displayed at checkout. If your country is not listed, unfortunately we are unable to process the order.

Why isn’t my country available for shipping?

Some destinations may be unavailable due to:

  • Supplier or manufacturer limitations

  • Customs or import restrictions

  • Carrier service limitations

We’re always working to expand our shipping reach and appreciate your understanding.

Will I be charged customs or import fees?

International orders may be subject to customs duties or import taxes depending on your country’s regulations. These fees are the responsibility of the customer.

📏 Sizing & Fit

How do I choose the right size?

Each product includes a size chart on its product page. We strongly recommend reviewing it and comparing measurements with a similar item you already own.

Do your items run true to size?

Sizing may vary by supplier. Some items may run smaller or larger than standard US sizing. When in doubt, size up.

🔁 Returns & Refunds

What is your return policy?

Because many of our products are shipped directly from our partners:

  • Returns are accepted only for defective, damaged, or incorrect items

  • We do not accept returns for sizing issues or buyer’s remorse

Please review our Refund Policy for full details.

What should I do if I received a damaged or incorrect item?

Contact us within 7 days of delivery with:

  • Your order number

  • Clear photos of the issue

We’ll gladly arrange a replacement or refund.

🎨 Product Information

Will the colors look exactly like the photos?

We strive for accurate product images, but colors may appear slightly different due to screen settings and lighting.

Are your items made to order?

Some items are created especially for you after your order is placed.

💳 Payments & Security

What payment methods do you accept?

We accept:

  • Visa, Mastercard, American Express

  • PayPal

  • Shop Pay & other secure payment methods

All transactions are fully encrypted and secure.

🌺 Final Notes

By placing an order with Azure Tropical, you acknowledge that delivery times and sizing may vary due to our made-to-order and global fulfillment model.

Thank you for shopping with us—your paradise style starts here 🌊